Refund policy

Last updated: 15 October 2026

Our merchandise is made for your order. Please use the size guide for the specific garment before purchasing.

Damaged, defective or incorrect items

If your item arrives damaged, has a manufacturing or decoration defect, or differs from what you ordered, contact support@thebettertraders.com with your order number and photographs of the issue. Please contact us promptly, ideally within 30 days of delivery, so we can investigate with our fulfilment partner. This requested reporting period does not limit any rights or remedies you have under applicable law.

We will review the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law. You will not be asked to pay return shipping for a confirmed defective or incorrect item when a return is required.

Size changes and change of mind

Except where required by applicable law, we do not offer returns or exchanges because you changed your mind or selected the wrong size or colour. This does not affect claims for a garment that is defective, incorrectly supplied or not as described.

Before returning an item

Contact us for instructions before sending anything back. Our business mailing address is not necessarily the correct returns address. Do not send a return to a supplier address without instructions.

Cancellations and refunds

If you need to change or cancel an order, contact us as soon as possible. We will check whether production has started and explain the available options. This does not limit any cancellation right provided by law. Approved refunds are sent to the original payment method; your payment provider's processing time may vary.

Your consumer rights

Nothing in this policy excludes or limits statutory warranties, cancellation rights, withdrawal rights, or other protections that apply to you. Made-to-order production does not by itself remove these rights.